Customer Complaints

Kinghams is committed to providing polite, professional and fair treatment of our customers at all times. If you think we have made a mistake or feel we do not meet your expectations, we would like to know so we can investigate the matter further.

All comments are treated seriously and we will do our best to resolve concerns quickly and fairly.

If you have a concern or complaint please contact:

The Dealer Principal
P. Kingham LTD
40 Keens Road
Croydon
CR0 1AH

Equally you can email us at info@kinghams.co.uk 

We aim to acknowledge a complaint within five business days of receipt.

We investigate and keep customers informed of progress.

We send a final or holding response within 14 days.

We will write to acknowledge receipt of your concern and advise you who has been assigned to handle the matter. We aim to investigate and resolve your concern as quickly as possible.

For complex cases, it may take longer to investigate the matter. In such cases we will keep you informed of progress and issue a final or holding response within four weeks.

If your complaint cannot be resolved:

After receiving our final response or holding response you can contact the below dispute resolution services if you remain disappointed.

These services are completely independent and were set up to help settle individual disputes.

Regulated Complaints Post: Automotive Compliance Ltd, The Factory, 44 Alfred Street, Gloucester, GL1 4DD Telephone: 01452671560 E-mail: complaints@automotive-compliance.co.uk 

If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk